Holiday Direct Travel Group was established
in 1998 as the service provider to a group of independent travel
agents. Our philosophy is to provide exceptional partnership systems
and support to both new and established agents.
The Holiday Direct mission statement;
"Holiday Direct Travel Group is the UK specialist in working
with and developing agents with little or no experience of the
travel sector.
Through our administrative support and training development, our
member agents are free to concentrate on selling and providing
a superior customer service."
Members of the Holiday Direct Travel Group take advantage of
our years of industry experience and also of our trust account
financial bonding and ATOL protection.
As holders of an independently managed trust
account your customers will be satisfied the knowledge that
their money is completely secure - even in the event of our
financial failure. We do not have access to customers money,
it is managed by an independent trustee. With the current
lack of regulations in this area the financial failure of
an operator without a bond could stand the customer at risk
of loosing massive sums of money.
Holiday Direct is a licence holder of ATOL
and provides this protection on all tailor made holiday business.
It is increasingly common practice to sell a holiday made
up of separate flight and accommodation elements. Holiday
Direct Travel Group feel that a greater degree of responsibility
is needed. We provide ATOL cover at no extra cost, and our
agents will benefit from this.
Our group consists of a huge variety of members. Some of them have
had years industry experience and then wanted an opportunity to
use their contacts and work from home. Others saw travel as an exciting
new challenge and learnt from scratch with our coaching and support.
As a group it has always been our goal to share our expertise and
to share members experiences across the group. As our member you
have access to a team who have worked to develop travel businesses
for many years.
Holiday Direct Travel Group have always been focused on relieving
the burden of administration, payment chasing, ticketing and customer
care from our agents. We are committed to continue this role helping
our agents mange their office so that agents themselves can focus
on selling and developing their business.
Our goals can only be achieved together.
The Holiday Direct Limited Board of Directors
Cary Lam - Managing Director
Has spent his career in sales and worked in a senior management
role for one of the UK's biggest companies.
Gordon Edmundson - Sales Director
Gordon has had many years sales experience and has operated
his own Spanish property tour operation.
Graham Chuter - Operations Director
Graham has worked across Europe for large UK tour operators
and is now in charge of our head office day to day operations.
Ian Brown - I.T and Marketing
Ian has worked in marketing in the holiday industry and as
a graphic designer for many years.
Our team of directors is supported by a number of very experienced
and professional staff who our members will also deal with on
a day to day basis.